Refund Policy

Eligibility

This policy applies exclusively to purchases made through our official website: www.zainajewellers.com

• Purchases made at our Ambur store are not covered under this policy
• Orders placed via third-party platforms are not eligible

Return Window

We offer a limited return window to ensure prompt service and product integrity.

• Returns are accepted within 3 days of delivery
• Return requests must be initiated within 24 hours of receiving the product

Return Conditions

To maintain the quality and authenticity of our jewellery, all returned items must meet the following conditions:

• Product must be unused and in original condition
• Must include original invoice, insurance certificate, and product certificate
• Secure packaging is mandatory

Non-Returnable Products

Certain items are not eligible for return due to their exclusive or customized nature.

• Gold coins
• Silver articles
• Watches
• Customized or made-to-order jewellery
• Engraved or personalized items
• Gift cards
• Products purchased using offers, discounts, or promo codes

Return Process

• Contact us via email or WhatsApp to initiate return
• A Return Packaging Kit will be provided
• Record a packing video and share it with us
• Pickup will be arranged within 7–10 working days
• If pickup is unavailable, customer must self-ship the product (shipment must be insured)

Inspection & Approval

• If the product passes QC → refund will be processed
• If the product fails QC → product will be returned as per policy

Refund Process

• Refund will be initiated within 7 business days
• Amount will be credited to customer's bank account
• Bank details must be shared along with the packing video
• No cash refunds are applicable

Shipping Charges

• Return shipping charges are borne by the customer
• Courier shipments must be insured

Special Conditions

• Customized jewellery cannot be returned or replaced
• Damaged jewellery due to improper handling can only be repaired